Terms and Conditions
Welcome to Babylove Ltd.
When you choose to purchase something from our website you are subject to the following terms and conditions. So please read them carefully prior to purchase, as once anything has been bought, you are agreeing to abide by these.
PRICING AND PAYMENT
All prices on the Babylove Ltd website are listed in New Zealand Dollars and are exclusive of shipping. All pricing is inclusive of GST. We accept payment by credit card, laybuy, and PayPal. The main payment gateways we use is PayPal. It is a secure gateway for online payment and by using this system it means we do not record or collect your credit card details. Your credit card details are processed by our payment processors, PayPal, which are linked to our banks merchant account. It is important to note that you do not have to have a PayPal account to make a payment through PayPal. When you select the credit card option at checkout, this is using the Paypal processing system. More information about PayPal and it’s services can be found here: www.paypal.com/nz.
We are excited to offer the option of LAYBUY as a payment option. Please read the further information about this under LAYBUY at bottom of page.
AVAILABILITY OF PRODUCTS
We have a physical store which shares the stock inventory so if an item in our physical store is purchased at the same time an order for the item online is processed then the online item may not be available. In this case we will inform you as soon as possible by either email or text and do our best to fulfill the order, cancel and refund the order or help in any other way we can.
ORDERING AND SHIPPING PROCESS
Once payment has been received we will confirm your order via the email address you provided during the transaction. We will only ship your products when payment has been received in full.
We offer a flat $7.99 shipping rate within New Zealand (residential addresses only) and $14.99 shipping to rural addresses.
We use Aramex Couriers for all orders and this is a tracked delivery between Monday to Friday.
RETURNS AND EXCHANGES
It is important to us, that you feel confident purchasing online at Babylove Ltd, and we want to ensure you are satisfied with your purchases. Please contact us if you have any questions around sizing, colours or to clarify anything else about a product prior to making a purchase, as we’re more than happy to help and love hearing from our customers.
If for any reason any item you have purchased is not what you expect (wrong colour, size or you are unhappy with you purchase in anyway), it can be returned for an exchange or credit note (excluding shipping costs) provided it is in new and saleable condition.
Babylove does not offer returns or exchanges on sale items. Nor are we able to provide refunds for changes of mind - credit note or exchange only. The price of the shipping paid is not credited back.
The following conditions must be met for your product to be eligible for an exchange or credit:
- The item is unused, unworn and in brand new condition with packaging intact and the original labels attached.
- A copy of the order confirmation (printed out email is fine).
- The item is returned within 7 days of being received by you.
Subject to stock availability, we will exchange items that are returned to us within 7 days of being received by you.
Please advise us as soon as possible upon receipt of your purchase if you wish to exchange. In the case of an exchange, please note that all extra postage costs incurred are payable by you and return of the new item is subject to us receiving the extra postage costs incurred. Once this is received the new item will be posted immediately.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. Babylove Ltd goes to great efforts to check your purchase thoroughly for any faults before sending the product/s out to you. All items returned as faulty will be inspected on receipt and any items that appear to have been damaged or used by the customer will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us at email@example.com about the fault.
Returns of faulty goods must be returned to us within 14 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Returns & exchanges received outside the above stated time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.
We highly recommend sending back your return with a track and trace option or by courier so it won’t get lost in the post! You are responsible for the goods until they are received safely and in new, resalable condition by Babylove Ltd.
How to make a return for exchange or refund please follow the below steps:
- Double check that you meet all the conditions listed above.
- Contact Babylove Ltd at firstname.lastname@example.org to discuss the return request.
- In the email, tell us the new item/s that you want to exchange for and they will be held until we receive your return.
- Return the item/s to be exchanged or refunded, marking the confirmation number provided on the package.
- Return address will be given at the time of contact about the return.
By purchasing with Babylove Ltd you agree to be added to our email mailing list. You can unsubscribe at any time using the link on our newsletter or mailing list emails. Alternatively you can contact us directly at email@example.com and ask to be removed. Please have unsubscribe in the email subject header.
We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Prices on site are current at time of display and subject to variation without notice. We will do our best to display accurate descriptions and pricing, but are unable to warrant that the product descriptions or other content of the web site is accurate, complete, reliable, current or error free. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the products on this website.
CHANGES TO OUR TERMS AND CONDITIONS
We reserve the right to modify our terms and conditions at any time, so please review it frequently.
Please get in touch with us by email at firstname.lastname@example.org and we can clarify anything further for you. Thank you and Happy Shopping!
We are excited to introduce LAYBUY as a new payment option at Babylove Ltd.
LAYBUY lets you receive your purchase now and spread the total cost over 6 weekly automatic payments. Interest free! Even better.
How does it work?
- Simply select LAYBUY as your payment option at checkout.
- New customers must register for LAYBUY, or returning customers can simply sign in to complete your purchase in seconds
- Your order is processed immediately and your payment schedule is established.
- Only a sixth of your overall total is due today, and the rest is split over 5 weekly automatic payments on the day of your original purchase.
- No waiting, your purchase is set now!
The exciting bits for you:
- No minimum spend
- You get your order straight away
- No interest or hidden charges (as long as your payments are on time)
PLEASE NOTE: pre-order terms still apply. If you have placed a pre-order with us and have paid via LAYBUY your goods will be dispatched as per our pre-order terms and conditions.
LAYBUY is a service independent to Babylove Ltd therefore your payment obligations are with LAYBUY and the account you establish with them. If you have any questions regarding your future payments please contact LAYBUY directly as we are unable to assist. If you fail to make a payment, a default fee of $10 may be charged. Additional failure to make payments will result in further charges being applied to your account. These fees may be incurred for each payment that is late. For full terms and conditions please visit the LAYBUY website https://www.laybuy.com/nz.
If you have any questions regarding any of the above, as always please email us at email@example.com